April 25, 2024

Apple Computer’s Flexgate Issue – An Ongoing Saga

As you know, the term “flexgate” has been assigned to a defect affected MacBook Apple computers. Simply put, a ribbon cable that connects the LCD to the motherboard bends and rubs along a ridged edge when the monitor is opened and closed. Over time, the ribbon cable deteriorates resulting in the computer starting, but the screen remaining black.

A quick mention here to those affected. Don’t panic. A quick work around is to connect an external monitor to the MacBook to bypass the defective ribbon/monitor on the computer. This may be difficult for MacBooks not automatically sensing and mirroring the MacBook display to the external monitor. Because you need to see where to click to enable this option, this may be tricky.

If your Flexgate affected MacBook does not automatically see you external monitor, another way to navigate the screen is using an wireless monitor program called Duet.

You still have to have Duet installed on the MacBook (previously) and then run Duet on your iPad. Once you configure this quick-fix, it will automatically connect to the iPad when sensed. So set this up in advance prior to experiencing the Flexgate problem. Note, plugging the iPad into your MacBook using a hard wired USB-C connection is best because it totally triggers the MacBook to complete the connection process to the Duet session.

Being that said, this does not excuse Apple, a trillion dollar company from having to repair a clearly defective design issue on their computers. This is like designing a car engine where when the air-filter fails, you can’t change only the air-filter and have to replace the entire carburetor component.

There have been reports of repair costs from $600 to $300 having Apple fix it, or ordering a replacement panel online respectively.

Additional reports online claim that a class action lawsuit regarding this matter has been resolved in Apple’s favor. However, a closer look at the dismissal of Mahan Taleshpour et al. v. Apple, Inc., United States District Court Northern District of California, Case No. Case 5:20-cv-03122-VKD (initial complaint here) by a California court is less than final. The dismissal appears to target certain legal issues as quoted below:

The judge overseeing the case said that because the defect appeared after the warranty period, Apple was not required to disclose it because it was not a safety issue.

While the lawsuit has been dismissed, the judge is allowing it to be amended. Plaintiffs will need to include an argument that the ‌Flexgate‌ issue was a safety hazard, as well as providing evidence that Apple “knew with certainty that the alleged defect would occur.”

See full article regarding class action decision status here

Below are some key links regarding the defective monitor ribbon cable.

Class Action Lawsuit:
1. PARRIS Law Firm: Apple Hit with Nationwide Class Action Lawsuit Over Macbook Pro’s “Flexgate” Scandal by prnewswire.com dated May 07, 2020, 22:48 ET, <link>

1. MacBook Pro Flexgate Follow Up! Has Apple Addressed The Issue??? by iFixit dated March 7, 2019 https://www.youtube.com/watch?v=aihRru-lCns
2. Flexgate repair – How to fix your MacBook Pro 2016 / 2017 display with no display by PC Vitamins Professional Repairs dated Oct. 26, 2020 https://www.youtube.com/watch?v=czqHyOLHJxc
3. How to Fix Flexgate by Changing Cable Only by Master Liu dated April 3, 2019 https://www.youtube.com/watch?v=bYtDVjYNxig

Apple Watch Red Exclamation Mark Crash – Getting Apple to Fix if for Free

Red X Crash


(June 5, 2019 19:30 p.m.) In this video I discuss my experience working with Apple Support to fix an Apple Watch Red Exclamation Mark (REM) crash screen on a Series 2 model Apple watch.

For the impatient, please jump to a section in my outline below of key points of interest in the video.

Outline:

00:01 Begin Program
00:20 MMM Logo
00:28 Main Program Begins
00:45 Contact / Telephone No. for Apple Support
02:00 Show Apple Watch Startup to REM crash
10:34 Breaking News: Shipping Box received from Apple Support
13:24 Mailing Address and Location of Apple Repair Center
14:29 Breaking News: Repaired Watch Received back from Apple Support
17:40 First Start of Repaired Watch
20:03 Wrap up and final remarks

Otherwise, this is a medium paced 20 minute video I discuss the various challenges I had getting Apple Support to fix what the called a “catastrophic” condition on the watch.

The REM condition has been talked about at length on various internet forums and articles presenting the REM as a well publicized problem that Apple should already know about.

However, during the call I experienced a lot of “hoop” jumping prior to finally getting Apple to undertake the process of fixing their defective product.

After researching the REM problem, it was apparent to me that it was much like a failed air-bag on a vehicle. In such a case, the vehicle manufacturer recalled the vehicles and then fixed the problem at no cost to the customer. It would be absurd, and inconsistent with industry standards, in the case of my example of a failed air-bag, to require the owner of the vehicle to fix the defective air-bag problem while assuming the costs of same.

So it was interesting to navigate around Apple Support’s very professionally done “hoop” jumping obstacle course during the call. Even after explaining to the support representative the exact description of the problem, that being the REM defect.

Then there were a series of frustrating bog downs during the call. Long waits, security processes conducted on the device, use of Find My iPhone, caller verification, personal information acquisition and a feeling that somehow you did not have the right to have Apple fix the watch for free.

In any case, I hope after watching this video, you may be encouraged to pursue your claim for Apple Support repair services without having to pay to fix the REM.

This also is a warning to do a little research before calling Apple Support for services regarding your device. You may find your issue may be a known issue, and/or a defective product situation.
If not, Apple Support surely will try to capitalize on your lack of knowledge during the call. In my experience, they worked the service request as a standard “Warranty” or “Service Charge” matter until you indicate otherwise by talking about specific references either from public or from Apple themselves. That is, the person taking your call may play the “I didn’t know it was a known issue” card.

Good luck.

(Media File: 20190605 1930 Apple Watch REM Crash V12 Sections 20A b5B)

AdBlocker Ultimate Limited to Working with iPad Safari, not Chrome

AdBlocker Ultimate Home Page Screenshot(Mar. 29, 2019) I was annoyed having recent online purchases and product viewing activity result in stalking-like targeted advertising while surfing the web.

I typically use Google Chrome on a 2019 iPad and have grown increasingly discussed by the targeted advertising layered on every page I viewed. Tantamount to stalking like behavior.

Frustrated, I quickly searched the Apple store and found a reasonably interesting prospective app called AdBlocker Ultimate.

After downloading and installing it, I followed the instructions to enable it.

I would soon realize, however, there would be no options to enable the App to work with Google Chrome, my preferred iPad browser app.

Well that sucked. 

Continuing on. After enabling the app, I reluctantly opened Safari to see how AdBlocker Ultimate worked. Well, it actually did work. Only in Safar, however.AdBlocker Ultimate webpage before

Interestly, it seemed to block the adds I have grown to hate. Instead of the adds, white  space is shown. Better than nothing for now.

Wanting the app to work in Chrome, I scrolled down into the App configuration area and clicked on the Google Chrome app icon.

AdBlocker Ultimate webpage with blocked advertisements resulting in white space areas.There, however, were no settings to enable AdBlocker Ultimate in Chrome.

Looking at this app’s description in the Apple Apps store, I discovered there was no language describing which browsers it works with. This was an indirect confirmation to me that AdBlocker Ultimate was not as diversified as I thought to potentially be that one-stop add-blocker for all my iPad browsing.
 
Apps normally highlight key functionality in their descriptions for marketing purposes. AdBlocker Ultimate did not. In fact, there is no mention of any browser compatibility mentioned in the description.
 
Unless otherwise determined, this app appears designed to work with Apple safari and does not integrate with the Google Chrome browser App on an iPad.
 
Update pending.

On-Screen Work-Flow: Microsoft Surface or Apple iPad Pro

I recently commented on a PCWorld article, and wanted to share my remarks here because they are insightful.

Original Article How Microsoft’s Surface Book compares to Apple’s MacBook: Let’s play CPU detective:

I can’t stand working with a keyboard and mouse!

Why?

Well over the past year I sought to do my video editing on an iPhone or iPad, which ever one that was fastest and up to the task. The primary reason was that I wanted the portability of being able to work on my video projects “anywhere.”

Anywhere as in waiting in lines, while sitting in the car, or while sitting outside in the fresh air in the yard on the patio. Lugging a laptop around tethered to its power cord, keyboard, and a mouse was not the answer. Remember, you still need a flat surface to use the mouse.

Even though the screen based solution offered by the iPad and iPhone were promising. I still needed to find professional featured rich applications, or at least do the basic tasks well, for the iDevices.

It was challenging to find reasonable application solutions for the basic core work-flow such as image manipulation, video editing, and file access (i.e., renaming, storing, transferring, backing up, etc.).

After that, the next challenge was to learn how to use the iDevice applications, discover their limitations, develop work-flow workarounds. All the while getting used to working with a stylus.

Then, once the iDevice, application and work-flow issues were somewhat resolved. Realizations of the limitations of the iDevices (i.e., limited ram) started taking place, further complicating true portable work-flow practices.

My current hardware “tools” are the iPhone 6 Plus, which is primarily used as a video recorder, and an iPad Air 2, which I use primarily for editing, cutting, trimming, and final producing.

The limitations of the application software on the iDevices is still there. But I’m able to push out basic productions to some degree of satisfaction. I’m able to still pursue projects which I would have otherwise disregarded due to the “old school” methods and limitations of using a keyboard/mouse, and truly limited portable device.

After several months now, I’ve managed to stay busy, but still get bogged down with the clunky file system access offered by the iDevices.

Both needed to be jail-broken so the file storage areas in the applications could be accessed using third party software on my MacBook Pro laptop. Yes, the laptop is still in the work-flow equation, but is used to facilitate file relocations from one application to another, or from one device to another. The files are also mass renamed, and any batch file procedures are also done on the Mac Book Pro as well.

I will add I am running windows 10 on the MacBook Pro under Bootcamp. Primarily because of Windows based software which is not designed for the Mac OSX.

Now, even though the initial goal was to gain portability by using the iDevices, one expected benefit gained from the experience was to develop a knack using the stylus.

The knack has turned into a preference, and I truly dredge using the mouse/keyboard system when working on my projects. The on-screen experience is more organic making me feel more connected to my work. This then inspires more creativity to take place without the mouse/keyboard barrier interfering with connecting to the work-flow.

Forward.

I’m looking forward to Microsoft’s next iteration of their Surface device. Especially now that they have gone around the block a couple of time’s with their earlier version in order to work out the technological kinks.

Admittedly, and after spending my time working with the clunky iDevices, I look forward to the promise of a true on-screen stylus working environment on a fully Windows software compatible device. I’m not just talking touch screen either, I’m talking about direct on-screen work-flow writing with a stylus like I would a pencil, pen, or paint brush.

Anything to get away from the iDevices’ limited file access systems capabilities. Something Apple’s iPad Pro doesn’t seem to appear to variate from. Sure, it will be bigger, more powerful,

One reason why Apple hasn’t offered a touch screen option with their MacBook Pros is that it will directly impact their sales of their iDevices. Surely a consumer would opt to buy a touch screen based MacBook Pro over the iPad Pro simply for the USB ports you’ll get. LOL.

Furthermore, it surely would impact the marketing performance of the upcoming iPad Pro, which isn’t even out yet.

However, if a fully functional touch screen based MacBook Pro hits the market any time soon, the Microsoft Surface’s glow in the market share limelight may be short lived.

In that sense, Microsoft has played a marketing and manufacturing chess game by selling their fully functional device at a time when Apple is forcing their customers to choose between one or the other, or both.

In this respect, I look forward to being able to use windows based video/photo/media management software on the Surface Pro without any loading or running limitations.

What will that mean?

For one, I will be able to incorporate my preferred stylus-based work-flow into the mix. I will finally be able to use my Windows based software with my stylus to really start producing.

In this sense, yes, the Surface Pro has been a waited for edition to my digital media tools. It will truly trump the limited “not for work but for play” functionality of the iDevices. Not to mention their limited file access capabilities which ultimately draw you back to a laptop device (i.e., iTunes file transfers, etc.). I mean, really, if I have 50GB of raw camera files to edit, what are my non jail-broken options to transfer that data to and from the applications?

However, even if the Surface Pro is great, there still is the issue of fully on-screen/stylus based functional software.

Sure, old mouse/keyboard based software may load and run on the Surface. However, will it be another frustration working with incompatible GUI’s designed for the older pointing devices, versus one that was truly designed to work with the ergonometrically superior stylus based, on-screen work-flow?

A true tablet/stylus based software will need to incorporate stylus based on screen manipulation capabilities and not just offer backward compatibility of the old mouse/right-click functionality. It will have to do both. That is, run the older software, and the new. You can’t expect people to also run out and spend what money they have left upgrading all their software to truly catch up to the Surface’s on-screen capabilities.

In any case, on-screen GUI’s are here to stay.

Once the stylus technology and Windows, or MAC OSX software catch up, there shouldn’t be any turning back. I expect the stylus to be a fully functional with engineering that stands on its own, and even leans forward into unchartered stylus waters.

Otterbox Defender Case iPad Air vs iPad Air 2 Review

The Otterbox made a stark change to their Otterbox Defender Case series for the iPad Air 2 as compared with their previous version of the same case for the previous iPad model, the iPad Air.

This review takes a look at the flawed design change which reduced the ability of the Otterbox Defender Case for the iPad Air 2 to perform as well as Otterbox’s previous model of the same case for the iPad Air.

Prospective customers should be made aware of Otterbox’s modification to their case before buying the case for the iPad Air 2.

More Info:
http://www.mikesmultimedia.com/store/Otterbox Defender Case

VID: 20150811_1615MXV v4

Apple Magic Trackpad Plug-n-Play Setup by MikesMultiMedia.com

Links:
Apple Magic Trackpad:
http://www.mikesmultimedia.com/store/Apple_Magic_Trackpad

MacBookPro 15.4:
http://www.mikesmultimedia.com/store/Apple_MacBook_Pro_15_4

Description:
This video basically shows how easy it is to install/setup or plug-n-play an Apple Magic Trackpad to a MacBook Pro 15.4 notebook.

Quick Review:

The Apple Magic Trackpad is very slick and smooth.

The batteries are included in the box, and all you have to do is activate the search for discoverable Bluetooth devices button and turn on the trackpad and it gets discovered by the Mac computer.

Not all the features will work if your running Windows under Parallels or Bootcamp, though some will. The pinch to zoom, etc,  doesn’t work in Windows either. Also the performance is a bit clunky as compare to when the trackpad is used under the Mac OSx environment.

Please use the links in this description to purchase, or get more details on the products used in the video to help support my efforts to make these reviews.

Don’t forget to rate, like, thumbs-up and subscribe Youtube content!

Mike

MikesMultiMedia.com

VID: 20130501 1030
Posted: 05/30/2013 23:46