I ordered two of these. One of them started “stuttering” during the motion. Rhino Customer Support said they needed a video showing the problem to further assist me with my problem.
Who is Rhino and what equipment is involved: (See links below):
When the email came back from Rhino support requesting that I recreate the problem, video record it, edit and post it for them to see, I thought this was a bit strange.
Especially since my email at least gave them a good idea what I was experiencing with their unit which, during the motion would “stutter” at various points along the motion tracking. Basically as if the slider was running over a piece of gum stuck on the rails. And that gum, was moved to various places along the track as well.
Nonetheless, the request by Rhino to basically create a mini-production recreating the issue meant I would:
1. Unpack all the relevant gear to recreate and record the problem;
2. Bring additional gear to record that system experiencing the problem;
3. Spend the time associated with the preparation, production, and post production of all of the above;
4. Sit on my hands and knees for Rhino support to give me either a general “your system is ??” or a specific “send it in and we’ll take a closer look,” and “your out of warranty, not our problem, or other blow off response.”
Okay. I said if I do produce a video, I’ll include it in my YouTube channel for reference for any body experiencing the same issue.
At the time of this posting I have recorded a very basic review of the Rhino EVO 24 stutter issue and will not allocate the time needed to edit it and post it online.
At the end of the day, and night, I suppose this experience was a worthwhile effort. Fortunately, I have two of these systems. The second system did not “stutter” and I’ll include that footage in my troubleshoot video for Rhino.
